Feedback

We’d like to hear from you!

AEDARSA and our employees want to know how we can better serve you. To help us, we encourage you to share any suggestions, compliments or complaints. If you have a concern with our services, policies, procedures practices or conduct of an AEDARSA employee, let us know.

AEDARSA office’s information:
Hours: 8:00 am to 4:30 pm (MST)
Monday to Friday
information@aedarsa.com
Calgary 1-888-333-6289
Edmonton 1-888-222-7281

Please submit written complaints, suggestions or compliments using our online form; email your submission to feedback@aedarsa.com; or mail to:

AEDARSA
Re: Feedback/ Dispute Resolution
104 – 8616 51st Avenue
Edmonton, AB T6E 6E6
Or
209 – 264 Midpark Way SE
Calgary, AB T2X 1J6

Complaint Process

Step 1: Call your AEDARSA Area Manager
If you have a complaint, the first step is to call your Regional AEDARSA office and ask to speak with the Area Manager.

Step 2: Submit a written complaint
If you feel the issue has not been addressed, we encourage you to file a written complaint to AEDARSA. We promise to get back to you within 20 working days of receiving your grievance.

Please fill out the attached Complaint Form or submit a letter including all of the following information:

  1. Your name, organization and contact details
  2. The location, date and time of the event
  3. The details of your concern
  4. The name of any AEDARSA employee involved
  5. The name of any AEDARSA employee you have already been in contact with

AEDARSA reserves the right to refuse to investigate complaints that are considered to be made in bad faith, or those received more than 3 months after an alleged incident occurs.The information you provide will be protected in accordance with the Freedom of Information and Protection of Privacy Act.

Step 3: Contact Alberta Municipal Affairs
Should the issue remain unresolved at this point, you have the option of contacting Alberta Municipal Affairs.

Report a Safety Risk – confidential & anonymous reporting
To enhance public safety, create a level playing field for our clients within their industries and achieve higher compliance rates, AEDARSA has put into place a process for anyone to anonymously report their concerns about third party conduct that is detrimental to safety.

Our external “Report a Safety Risk” service is a confidential and secure system for you to report the following concerns involving Elevators, Amusement rides, or Passenger ropeways in Alberta:

• Unlicensed work
• Unpermitted work
• Unsafe conditions or hazards
• Improper or unsafe work practices

Submit your confidential report here:
AEDARSA reserves the right to act or not act on any information provided, unless required to do so by law.

Online Form

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Calgary Office Address
Phone: (403) 216.5750
Fax: (403) 216.5755
209, 264 Midpark Way SE
Calgary, Alberta T2X 1J6

Edmonton Office Address
Phone: (780) 448.0184
Fax: (780) 448.0237
104, 8616-51st Avenue
Edmonton, Alberta T6E 6E6