AEDARSA and our employees want to know how we can better serve you. To help us, we encourage you to share any suggestions, compliments or complaints. If you have a concern with our services, policies, procedures practices or conduct of an AEDARSA employee, let us know.
AEDARSA office’s information:
Hours: 8:00 am to 4:30 pm (MST)
Monday to Friday
Please submit written complaints, suggestions or compliments using our online form; email your submission to firstname.lastname@example.org; or mail to:
Re: Feedback/ Dispute Resolution
104 – 8616 51st Avenue
Edmonton, AB T6E 6E6
209 – 264 Midpark Way SE
Calgary, AB T2X 1J6
Step 1: Call your AEDARSA Area Manager
If you have a complaint, the first step is to call your Regional AEDARSA office and ask to speak with the Area Manager.
Step 2: Submit a written complaint
If you feel the issue has not been addressed, we encourage you to file a written complaint to AEDARSA. We promise to get back to you within 20 working days of receiving your grievance.
Please fill out the attached Complaint Form or submit a letter including all of the following information:
AEDARSA reserves the right to refuse to investigate complaints that are considered to be made in bad faith, or those received more than 3 months after an alleged incident occurs.The information you provide will be protected in accordance with the Freedom of Information and Protection of Privacy Act.
Step 3: Contact Alberta Municipal Affairs
Should the issue remain unresolved at this point, you have the option of contacting Alberta Municipal Affairs.
Report a Safety Risk – confidential & anonymous reporting
To enhance public safety, create a level playing field for our clients within their industries and achieve higher compliance rates, AEDARSA has put into place a process for anyone to anonymously report their concerns about third party conduct that is detrimental to safety.
Our external “Report a Safety Risk” service is a confidential and secure system for you to report the following concerns involving Elevators, Amusement rides, or Passenger ropeways in Alberta:
• Unlicensed work
• Unpermitted work
• Unsafe conditions or hazards
• Improper or unsafe work practices
Submit your confidential report here:
AEDARSA reserves the right to act or not act on any information provided, unless required to do so by law.